Media, Speaking & Podcasts
Podcasts, conference sessions, webinars, and commentary on admissions operations and AI in behavioral healthcare.
YouTube
Live builds and demos of AI voice agents and call-center infrastructure for treatment centers.
Watch on YouTubePosts on admissions performance, call centers, and the tech stack behind them.
Follow on LinkedInPodcasts and interviews
Conversations on admissions operations, AI adoption, and what's changing in treatment center growth.
Invite Jim on your showConferences and webinars
Sessions for executive teams and admissions leaders on building intake infrastructure that scales.
Book Jim to speakSpeaking topics
- Every missed call is a missed admission. Where treatment centers leak high-intent callers and the routing, coverage, and AI fixes that recover them.
- AI voice agents in behavioral health admissions. What works, what to avoid, and how to deploy agents safely inside the call flow.
- From cost per lead to cost per admission. How to build attribution that ties marketing spend to real admissions.
- Building a centralized admissions department. Roles, systems, and the weekly rhythm behind multi-facility intake.
- The admissions tech stack. Phone, call tracking, CRM, EMR handoff, and reporting, and how they should connect.
Bio for hosts and organizers
Short bio
Jim Malcom is a behavioral health admissions and call center consultant and the founder of Crucial Consultants. He builds admissions operations, call tracking, CRM, AI voice agents, and attribution for treatment centers.
Full bio
Jim Malcom is a behavioral healthcare executive, entrepreneur, and consultant based in Los Angeles. With more than 13 years in behavioral health admissions, he founded Crucial Consultants in 2017 to help addiction treatment and mental health organizations centralize admissions, build and optimize call centers, implement CRM and phone infrastructure, deploy AI voice agents, reduce missed calls, and connect marketing attribution to actual admissions and revenue. He is an official CallTrackingMetrics partner, a Google Partner, and a certified DAZOS administrator.
Headshot
Appearances
Podcast, conference, and webinar appearances are listed here as they are published.